FAQ

frequntly asked questions how much does it cost? ride alert is free and does not utilize ads how do i need to register? all you need to start using ride alert is your email address can i use multiple accounts and switch between them? sure! tap on your avatar photo in the nav bar to add up to three different user logins where are all of my activities? you can view all of your upcoming and past activities from the profile screen by tapping on the nav bar menu icon in the upper left corner why does my profile show my initials instead of my strava photo? your strava photo is most likely out of sync see below to update your photo i changed some of my strava profile details how do i sync the changes back to ride alert? your strava profile data is maintained at strava | running, cycling & hiking app train, track & share http //strava com/ if you make changes to your photo, name, city, state or bio, go to profile in ride alert and tap the refresh icon on your photo to synchronize how do i to copy an activity from an existing one? from the ride details, tap the \[ ] button in the nav bar, then copy the new ride is set one week out and ready to edit if you copied a private ride, your invitation list is copied too how do i cancel or delete an activity i created? from the main activity feed (or your profile), swipe left on the activity and tap cancel or delete canceling an activity marks it as canceled and will notify anyone who had previously joined up or commented deleting a ride removes it completely how do i block a user? blocking a user prevents them from accessing the activities you organize or join from the nav bar menu, go to settings | account | blocked accounts users you add in blocked accounts will not be able to view or search for your upcoming or past organized activities see which activities you have joined add you as a favorite chat on or join public activities you organize, including those that may have been accessed with a shared link receive push notifications triggered by your actions, such as creating, changing, canceling or deleting your activities, joining another user’s activities or chatting on an activity invite you to their private activities (they receive a message indicating you have blocked them) how do i report abusive or inappropriate behavior by another user? tap on a user’s avatar image to navigate to their profile, then tap the \[…] icon to submit your report what kind of personal data does the app collect? we strive to make ride alert noninvasive and hassle free, only storing the information provided to us in your profile after you connect with strava if you choose to enable location services, your device location is stored each time you open or restore the app see our privacy policy https //ridealert co/privacy for more information why was my email address flagged from a catch all domain? a catch all domain is configured to accept every message sent to it, even when the specific address does not exist during account setup, ride alert verifies that the email you provide is real and can receive messages because a catch all server always responds positively to a verification check, the system cannot confirm whether the address you entered is valid ride alert therefore declines all addresses from domains that behave this way, as a verified, deliverable email address is a requirement for using the service accepting an unverifiable address creates a risk that messages sent by ride alert will not reach you if the address is typed incorrectly or is otherwise not valid, the receiving mail server may silently discard ride alert’s messages after initially accepting them this means you could miss information the app needs you to receive, and we would have no way of knowing the message did not get through we avoid that outcome by only allowing addresses from providers that give a definitive response during verification requiring a confirmed email also protects account security unverifiable addresses cannot reliably receive security critical messages, such as instructions for regaining access to your account if you are using an email domain that is flagged as catch all—common with some legacy at\&t domains hosted on yahoo’s infrastructure—the recommended action is to use an alternative email address from a provider that rejects invalid recipients at the time of verification this ensures that ride alert’s communication with you is dependable from the start why i am not receiving one time password (otp) login emails? if you're not receiving the otp email, it's usually because your email provider's spam filter has flagged it as suspicious automated emails like otps are sometimes mistakenly treated as spam or phishing attempts this is especially common with microsoft/outlook accounts (including microsoft 365, work, or school emails), but it can happen with any provider general troubleshooting steps check your spam/junk folder – the email may have landed there instead of your inbox if you find the email open it (to retrieve your otp if it's still valid) mark it as "not spam," "not junk," or "safe" – this helps train your email filter to recognize future ride alert emails as legitimate add ride alert to your safe senders/whitelist (recommended for long term fix) add the domain @ridealert co (or the specific sender address shown in the email) to your email provider's safe senders or allowed list search your email provider's help section for instructions like "safe senders," "whitelist," or "allowed senders" if you're unsure how to do this check any additional filters your provider might have (such as focused inbox, promotions tabs, or quarantine sections) additional steps for microsoft/outlook users (including microsoft 365, work, or school accounts) microsoft defender for office 365 (part of microsoft 365's advanced security) often flags legitimate automated emails like otps as potential threats this can send them to junk or hold them in quarantine check your junk email folder and mark any ride alert email as "not junk " check microsoft's quarantine in the microsoft defender portal go to https //security microsoft com/quarantine sign in with your microsoft 365 credentials look for messages from ridealert co (they may be listed as quarantined by microsoft defender for office 365) select and release any held messages add @ridealert co to your safe senders list (best long term solution) in outlook (web or desktop) go to settings > mail > junk email > safe senders and domains click add and enter @ridealert co after completing these steps, future otp emails from ride alert should deliver directly to your inbox if the issue persists, try using a different email address or contact ride alert support for further assistance i get too many push notifications how can i reduce or disable them? you can privately mute individual users by accessing the app settings | notifications screen or tapping the mute button in when viewing the user’s profile to completely disable all notifications, follow the instructions for your ios or android device what are the different types of activity privacy? public public activities appear in the main feed and can be viewed, joined and discussed by everyone private private activities do not appear in the main feed and are only visible to you and those you invite link link activities do not appear in the main feed and can only be accessed by users with a shared link what are favorites and i how do i use them? favorites are similar to following a user, but only you can view and manage your favorites list anytime one of your favorites posts or joins a public or link activity, you’ll receive a push notification with the details this behavior can be disabled in settings | notifications how do i paste a route link from another cycling app into the activity notes? tap routes at bottom, tap the more button next to the route, share, copy tap profile at bottom, scroll to bottom, tap routes, tap share button on route map, copy tap the more button at bottom, then courses, then select course, tap blue options button on map, share, copy